When a death occurs at home or in the workplace, you'll need to contact emergency personnel or your loved one's physician if he or she was under medical care. If no one else was present when the death occurred, you'll also need to notify the police before the deceased is moved to a secondary location.
When a death occurs while your loved one is in a hospital, care facility or hospice program, the professional staff will notify you and contact the appropriate authorities. If you've already given them the name of a funeral home, the facility will contact them as well.
The professionals you've contacted will help you with obtaining a medical certificate and appropriate registration procedures. If you're unsure of whom you should notify or what your next steps should be, please call us for assistance in determining the appropriate course of action for your situation.
You’ll want to notify friends and relatives of the death. If it is too painful for you to do this yourself, it's absolutely okay for a trusted friend to make the call in your place. Now is the time to review any of your loved one’s prearranged wishes, and meet with the professionals at your chosen funeral home to begin funeral planning. You'll also write a death notice or obituary to notify the community of your loved one's passing.
Don't hesitate to contact us with any questions, even if your concerns aren't directly related to the funeral. We're well-versed in all topics relating to the loss of a loved one, and we'd be honored to provide you with answers, advice, and guidance in your time of need.
We encourage you to get in touch with relatives, neighbors, friends, clergy members or other spiritual advisors, and other trusted members of your community. They're often more than happy to prepare food, look after children, help with arrangements, or simply offer a kind word and open arms.
Your initial call with our funeral director allows us to inquire about any prearrangements and gather the information we need to transport your loved one to the funeral home. At later meetings, you'll be able to discuss your arrangements in greater detail. But we're always available to answer questions, provide emotional support, a sympathetic ear, and careful guidance.
If your loved one has not specified any arrangements beforehand, there are some initial questions you will likely need to answer when you consult with your funeral home:
These questions are just a starting point, and you don't need to know the answers right away. Don’t hesitate to contact us to gain a better understanding of your options and discuss what might be the most appropriate solution for your situation. We're here to make this process easier for you.
A service can take place in any setting — at your home, outdoors, or at our facilities, for example — and can incorporate music, poetry, or art in the celebration of your loved one’s life. There are endless possibilities, and we're honored to go above and beyond to meet your personalized and specific requests.
Our staff is experienced in understanding and graciously accommodating the needs of all beliefs, faiths, lifestyles, and relationships. We're here to answer your questions and guide you through the decisions you'll need to make.
Deciding how you’d like to care for your loved one’s physical remains can be a difficult and emotional choice for you and your family. We will provide you with the necessary information to consider your options and make the right decision for your loved one and your family.
Once you've chosen between burial and cremation, there are a few additional decisions you'll face:
When you meet with a member of our staff to discuss your arrangements, we'll first provide you with a general price list to give you a basic idea of what our services cost.
To help express your loved one's personality and life story, feel free to bring along any personal items — like photos, videos, music, crafts, or treasured items — that might give us a better understanding of how you envision paying tribute to your loved one.
We'd like to make this process as stress-free for you as we can. If possible, please bring along the following information about your loved one to the arrangement meeting:
Please also bring a recent photograph and any clothing you'd like us to use when dressing them for the service.
Kurtz Memorial Chapel | (815) 806-2225
65 Old Frankfort Way P.O. Box 1031
Frankfort, IL 60423
Kurtz Memorial Chapel | (815) 485-3700
102 E. Francis Rd. P.O. Box 129
New Lenox, IL 60451